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Offline exams on a local network (ExamQR Exam)

• The firewall blocks ExamQR Exam, so candidates can't find the serverThe server's dashboard says the firewall doesn't allow ExamQR, or candidate computers see no server. Allow ExamQR through the firewall once on the server computer.
• Candidate computers can't find the exam serverThe candidate app keeps showing “No server found yet”. Check that the server is running on the same network, then enter the server address by hand.
• The candidate app sees the server but can't connectThe server appears in the list, or you typed its address, but connecting fails. The message on screen tells you which of four things to check.
• “Port 5000 is in use” when opening an exam on the serverExamQR Exam serves candidates on TCP port 5000. If an older copy of ExamQR or another program holds that port, close it and open the exam again.
• Blank test or "WebView2 Runtime" warning on WindowsExamQR Exam shows tests with Microsoft Edge WebView2 Runtime. If it is missing or damaged, tests can look normal while answers are NOT recorded. Install it before the exam.
• A candidate can't submit after losing the connectionAnswers stay saved on the candidate computer. Reconnect and submit again, or export the submission file and import it on the server.
• ExamQR Exam license won't activate, or the .lic file won't importActivation needs Internet once; a server without Internet uses a .lic installation file from My licenses. Each message in the License window has its own fix.
• The exam server can't connect to app.examqr.comExams run offline, but activation, the password recovery email and updates need the Internet. Allow HTTPS to app.examqr.com and downloads.examqr.com, or use the offline options.
• Installing ExamQR Exam on Linux: missing libraries, AppImage won't startRun install.sh from the Linux package: it installs GTK, WebKitGTK and FUSE with apt and adds a menu entry. Without FUSE 2 the AppImage needs --appimage-extract-and-run.

ExamQR desktop app (question banks and test shuffling)

• Can't sign in to the ExamQR desktop appThe desktop app signs in through your browser with a short code. If the browser doesn't open, the code expired or the network blocks ExamQR, here is what to do.
• Importing a test from Word: no questions found, missing answers, images or equationsExamQR reads a Word test by the words each line starts with. Most import problems come from five rules: question words, A. B. C. D. options, a marked answer, inline images and the .docx format.
• Exported tests and printing: file in use, images out of place, layoutThe ExamQR desktop app writes shuffled tests and answer keys as Word files. Close open Word files before generating, keep images inline, and adjust the layout templates.

Web app: online exams, test import and AI

• Emails from ExamQR don't arrive: sign-up code, password reset, candidate emailsWait a few minutes and check spam, junk and quarantine. School mail servers often hold messages from new senders. Codes and links expire after 10 minutes.
• Online exam: camera, screen sharing or face verification doesn't workSessions with proctor camera, AI screen monitoring or face verification need a computer browser with camera and screen permissions. Allow them, share the entire screen, and use good light.
• Photographing paper answers with a phone; scanned answer sheetsIn an online exam, candidates can photograph handwritten work with a phone and attach it to their answer. ExamQR does not grade scanned bubble answer sheets.
• Converting a PDF or Word test with AI fails or misses questionsPDF tests are always converted with AI and cost credits per page. A failed conversion refunds all credits automatically. Check the result, fix missing items, and improve the source file.

Account, payments and credits

• Payments, invoices, changing plan and refundsPayments are handled by Paddle, which emails the invoice. Plans don't renew automatically. If a payment doesn't show up, check it again after a minute.
• AI credits: what uses them, why they were deducted, running outCredits pay for AI features such as generating questions and tests and converting tests. Monthly bonus credits are used before purchased ones, and failed AI jobs are refunded automatically.

Computers and operating systems

• Using ExamQR on a MacThe web app works in any modern browser on a Mac. The ExamQR desktop app has no published macOS version yet, and ExamQR Exam runs on Windows and Linux.
• "Windows protected your PC" when installing ExamQRThe ExamQR installers are not code-signed yet, so Windows SmartScreen may warn you. Check the file and choose More info, then Run anyway.