AI credits: what uses them, why they were deducted, running out

Credits pay for ExamQR AI features such as generating questions and tests or converting tests. You see your balance under Billing, AI credits.

How credits work

• Bonus: credits your plan gives you each month. They are used first and are valid until the end of the monthly cycle.
• Wallet: credits you bought. Purchased credits go to your wallet and do not expire at the end of the monthly cycle.
• The price of each AI action is shown before you confirm it.
• If an AI job fails on our side, the credits return to your balance automatically. When AI creates a similar test and cannot create some of its questions, only the questions it created are charged.

Common situations

1. “Not enough credits for this action” Click Buy credits. Purchased credits are added after Paddle confirms the payment.
2. You closed the page before saving an AI result: open Tests or Question banks and look for Unsaved AI results. Click View to reopen the result you already paid for instead of generating it again.
3. The bonus went down at the start of a new month: unused bonus credits from the previous cycle expire; purchased credits don't.

If a deduction looks wrong

Report it with the date and time, the feature you used (for example test conversion or question generation) and the balance before and after.