ExamQR Exam license won't activate, or the .lic file won't import

An ExamQR Exam license is tied to the server computer. You activate it with the license key from your email, or with a .lic installation file when the server has no Internet. Exams always run offline.

Activate with a license key

1. On the server, open License in the left menu, paste the key and click Activate.
2. “Can't connect to the server. Check your Internet connection and try again (Internet is needed only for activation; exams run fully offline).” The computer has no Internet: connect it for a moment, or use a license file (below). See also The exam server can't connect to app.examqr.com.
3. “This license has used all 2 machines. Select an old machine to REPLACE with this one:” Select the old computer in the list and click Replace with this machine. If the old computer still works, it is better to open ExamQR Exam on it and click Deactivate this machine first: that does not count toward the replacement limit.
4. A message that the license has switched machines too many times, or has been activated on too many machines, means the plan's limit is reached. Report it from this page with the license key and the machine ID shown in the License window (“Machine ID: …”).
5. Bought from the QR code in the app: after paying, click I have paid → Get license. If you see “Could not verify the order information yet. Wait a few seconds and click again.”, wait a few seconds and click again.

Server without Internet: license file

1. On a computer with Internet, sign in at app.examqr.com with the email used for the purchase and open My licenses. Click Download installation file (.lic). Each download counts as one installation, and the file must be imported within the number of days shown.
2. Copy the file to the server, open License and click Import license file (.lic).
3. If the import fails:
   • “This license file is already installed on another machine (or the installation was removed). Download a new file from the ExamQR website.” or “The installation file could only be imported until (date). Download a new file from the ExamQR website.” Download a new file.
   • “This license file was imported on another machine, not this one.” Each file installs on one computer: download a new file for this one.
   • “The license file is not valid (its signature does not match this version of the app).” Update ExamQR Exam to the latest version from the Downloads page, then import again.
   • “Could not read the file: it is not an ExamQR license file or it has been modified.” Download the file again and copy it without opening or renaming its contents.

Candidates can't join: plan limit

“The maximum number of concurrent candidates allowed by the license (20) has been reached. Contact support to upgrade your plan.” The plan allows that many candidates at the same time. Split the exam into several sittings or upgrade the plan.

If it still doesn't work

Report the problem with the license key or order number, the machine ID from the License window (“Machine ID: …”) and a screenshot of the message.